Our Refund Policy

 

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Refund policy overview

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At Sunshine and Stems, customer satisfaction is a top priority, and every floral arrangement is created to order with fresh, seasonal flowers. Our refund and cancellation policy explains how we handle order changes, refunds, and store credit so you know exactly what to expect when you shop with us.

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Fresh flowers and custom designs

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Because fresh flowers are perishable and each arrangement is custom designed, most orders are not eligible for a full cash refund once flowers have been purchased and design work has begun. If there is ever a quality issue with your flowers on the day of delivery or pickup, please contact us within 24 hours with photos so our team can review and offer a replacement, store credit, or partial refund where appropriate.

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Order changes and cancellations

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For standard everyday orders, changes or cancellations must be requested at least 24 hours before the scheduled delivery or pickup time. For weddings and large events, retainers and design fees are non‑refundable, and cancellations made within 30 days of the event are typically not eligible for a refund due to flowers and labor being reserved specifically for your date. Any approved refunds will be issued to the original payment method or as store credit at our discretion.

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Wedding and event floral orders

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Wedding and event bookings require a signed proposal and non‑refundable retainer to reserve your date, which is applied toward your final balance. Final counts and remaining payments are usually due 2–4 weeks before the event; after this point, orders are considered final and cannot be significantly reduced or canceled because flowers and supplies have already been ordered. If you need to adjust items or shift your date, contact us as soon as possible so we can review options such as design substitutions, date changes, or partial credit.

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How to request a refund or review

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If you believe your order does not match what was promised, or if there is a concern about freshness or design, please email or call us within 24 hours of delivery or pickup with your order number, photos, and a brief description of the issue. Our team will review your request and respond within 1–2 business days with a resolution, which may include a replacement arrangement, store credit, or partial refund in line with this policy and any written agreements for wedding or event work.

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